Utilities (gas, water, electricity)
Property Renovations & Maintenance
Here are some practical applications for these sectors:
- Utilities (gas, water, electricity)
Utilities must ensure continuous service, minimize disruptions, maintain a large number of equipment and an extensive network, manage large teams of employees, comply with multiple regulations and much more.
For such companies, automated field service is particularly useful for assigning repairs and inspections to engineers and specialists, managing equipment remotely, organizing work schedules, and providing an overview of available technicians.
Field care is vital to the healthcare industry as it allows you to keep medical records accurate and up-to-date, send professionals for home care, and so on.Automation helps ensure patient safety by facilitating maintenance and updating of medical devices through asset management, documenting and assigning assignments, monitoring device logs, ensuring code compliance, and creating necessary forms and documents fieldservicemanagementsoftware.
In construction we tend to have to deal with long-term projects, a large number of people and different types of equipment. In this sector, intelligent field assistance allows you to update work orders in real time, ensure the availability of the necessary equipment, supervise technicians, plan operations through a multi-operational team, monitor expenses and create checklists for inspections and certifications.
- Renovation and maintenance of buildings
For the maintenance and renovation of buildings it may be necessary to follow several projects at the same time, managed by completely different groups of specialists.
Field Service Management helps organize garden design, cleaning or repair services, schedule several work orders at once, track progress, and make all documentation available in one place.
With a CRM for field service management, telecommunications companies can dispatch technicians, supervise infrastructure, provide technicians with the information they need in the field, and directly manage customer problems as needed.
For example, Time Warner employees use a mobile platform to access maps and other field data so they can use their time as efficiently as possible.